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Se agregaron los detalles de cola de cada operacion junto con los usuarios que la atienden. De ellos podemos tener un desglose de los tiempos y promedios por hora y dia, junto con las colas a las que pertenece cada agente.
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Se agregaron los detalles de cola de cada operacion junto con los usuarios que la atienden. De ellos podemos tener un desglose de los tiempos y promedios por hora y dia, junto con las colas a las que pertenece cada agente.